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Privacy Policy

Last updated: 11 November 2026

1. Summary

This privacy policy explains which personal data we process on laser-promed.ch, for what purpose and for how long. Personal data is any information that can identify you personally.

  • If you contact us through a form, we use your details only to handle your enquiry. On the website, form entries and any photos you send are deleted automatically after 7 days.
  • Google statistics and advertising services only load with your consent. You can change your choice at any time under «Cookie settings» at the bottom of every page.
  • Appointments are booked on Salonkee. The Salonkee privacy policy applies there.

2. Controller

The controller responsible for data processing on this website is:

Laser-Promed by Clinic Bellerive
Daniela Hagen
Delphinstrasse 24
8008 Zurich
Switzerland
Phone: +41 44 500 11 11
Email: info@laser-promed.ch

Please use this address for any questions about data protection and to exercise your rights (see section 9).

The Swiss Federal Act on Data Protection (FADP) applies. Where the EU General Data Protection Regulation (GDPR) applies, we also state the legal basis under the GDPR.

3. Visiting the website

Hosting

This website is hosted by RAIDBOXES GmbH, Münster, Germany. The servers are located in Germany. When you visit our website or submit a form, the data is processed on these servers. We have a data processing agreement with Raidboxes. The website is maintained by GrowMedia GmbH, Switzerland, which has access to the website for this purpose.

Server log files

When you open the website, the server automatically stores technical information transmitted by your browser: browser type and version, operating system, previously visited page (referrer), time of access and IP address. We need this information to operate the website securely and without errors (legitimate interest, Art. 6(1)(f) GDPR). We do not combine it with other data. The log files are deleted automatically after a short time.

Encryption

This website uses SSL/TLS encryption. You can recognise it by «https://» in the address bar and the padlock symbol in your browser. Form data you send us cannot be read by third parties.

Fonts

The font used on this website is stored on our server. No connection to Google or other font providers is made when the page loads.

4. Cookies and your consent

Cookies are small text files stored by your browser. We set necessary cookies so that the website works (legitimate interest, Art. 6(1)(f) GDPR):

  • «grow_consent» stores your cookie choice (365 days).
  • «pll_language» remembers the language you selected (1 year).

All other cookies and services (statistics, advertising measurement, YouTube, Google Maps) only load with your consent (Art. 6(1)(a) GDPR). We use our own cookie banner (Grow Consent) to obtain consent. So that we can prove that and how you consented, we log your decision on our server with a random identifier, the time and the categories you selected, and keep this log for three years. We do not store your IP address in the process.

You can change or withdraw your choice at any time under «Cookie settings» at the bottom of every page. You can also delete or block cookies in your browser. Some parts of the website may then no longer work as intended.

5. Contact and callback forms

If you write to us using a form or ask for a callback, we process your details (e.g. name, email address, phone number, topic, message and any photos) to answer your enquiry and advise you. The legal basis is taking steps prior to entering into a contract (Art. 6(1)(b) GDPR) and your consent (Art. 6(1)(a) GDPR).

Health data and photos: Information about your skin, scars or other concerns and photos of them are health data and therefore particularly sensitive. Please only send us what is necessary for your enquiry. We use this information exclusively for your consultation and treatment and do not pass it on. By submitting the form, you consent to this processing (Art. 9(2)(a) GDPR).

Retention: On the website, we store form entries without your IP address and delete them, together with any uploaded photos, automatically after 7 days. Until then, photos are stored on the server under a randomly generated address. Your enquiry also reaches us by email. We keep these emails for as long as necessary for your consultation and treatment or as required by statutory retention obligations. After that, we delete them.

Email delivery and mailbox: We send the notification of your enquiry using the Transactional Email service of Scaleway SAS, Paris, France. Scaleway processes your details on our behalf within the EU. Our email mailbox is operated by Metanet AG, Zurich, Switzerland.

To protect against spam, our forms contain a field that is invisible to people. No data is transmitted to third parties for this purpose.

6. Online booking via Salonkee

For appointments, we link to our booking page on Salonkee (Salonkee S.A., Luxembourg). These are simple links. Data is only transmitted to Salonkee when you click a link and book an appointment there. The Salonkee privacy policy applies to bookings: salonkee.ch/data_privacy_policy. We use the appointment data that Salonkee passes on to us to plan and carry out your appointment.

7. Analytics and advertising

Google Tag Manager

We use Google Tag Manager from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to embed the Google services listed below. Tag Manager itself does not set cookies or analyse data, but it does record your IP address, which may be transferred to Google in the USA. Your choice in the cookie banner determines which services load through it. The legal basis is our legitimate interest in managing these services easily (Art. 6(1)(f) GDPR).

Google Analytics 4

With your consent (category «Statistics»), we use Google Analytics 4 from Google Ireland Limited. Google then sets cookies (e.g. «_ga», up to two years) that show us which pages are visited and how the website is used, for example how many enquiries come in through the forms. Without your consent, Google Analytics only sends simple signals without cookies in what is known as Consent Mode, which do not allow conclusions about individual people. Google Analytics 4 does not store IP addresses. The data may be transferred to Google servers in the USA. The legal basis is your consent (Art. 6(1)(a) GDPR).

Google Ads

We advertise with Google Ads. With your consent (category «Marketing»), we measure whether an enquiry, call or email via our website can be traced back to an ad, and we can show ads on Google again to people who have visited our website (remarketing). Google sets cookies for this (e.g. «_gcl_au», 90 days). If you are logged in to Google, Google may link the visit to your account. The data may be transferred to Google servers in the USA. The legal basis is your consent (Art. 6(1)(a) GDPR). More information in Google’s privacy policy: policies.google.com/privacy.

8. Embedded content and links

YouTube videos

On the home page, we embed YouTube videos (Google Ireland Limited) in privacy-enhanced mode (youtube-nocookie.com). A video only loads once you have consented to the «Marketing» category or clicked «Load video». Only then is a connection to YouTube established and your IP address transmitted. YouTube stores information about your visit when you play the video. The data may be transferred to Google servers in the USA. The legal basis is your consent (Art. 6(1)(a) GDPR).

Google Maps

On the contact page, we show a Google Maps map (Google Ireland Limited). The map only loads once you have consented to the «Marketing» category or clicked «Load map». Your IP address and information about your use of the map are then transmitted to Google, including to the USA. The legal basis is your consent (Art. 6(1)(a) GDPR).

Instagram

Our website contains a link to our Instagram profile. This is a simple link, not an embedded plugin. Data is only transmitted to Meta Platforms Ireland Ltd. when you click the link. Meta’s privacy policy applies there.

9. Your rights

Within the scope of applicable data protection law, you have the right to

  • request information about the personal data we hold about you,
  • have incorrect data corrected,
  • request erasure or restriction of processing,
  • receive data you have provided to us in a common format (data portability),
  • object to processing based on our legitimate interest,
  • withdraw consent at any time with effect for the future.

To do so, write to us at info@laser-promed.ch. We may ask for proof of your identity. You can also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where the GDPR applies, with a data protection supervisory authority in the EU.

10. Disclosure to third parties and abroad

We only pass on your data where this is necessary for the purposes described, where you have consented or where we are legally obliged to do so. Recipients are the service providers named in this policy and authorities where we are legally obliged. We do not sell your data.

Some service providers are based or have servers in the EU or the USA. For countries without an adequate level of data protection, we rely on the standard contractual clauses of the European Commission or, where available, on certification under the Swiss-U.S. Data Privacy Framework. Such safeguards cannot rule out every risk, such as access by foreign authorities.

11. Retention

We keep personal data only for as long as necessary for the respective purpose, as required by statutory retention periods or as needed for evidence purposes. Details on specific data can be found in the sections above. After that, we delete or anonymise it.

12. Changes

We may amend this privacy policy at any time. The version published on this website applies.

This is a translation. In case of discrepancies, the German version applies.